Wheel here

Neil Stewart who heads SRD Group - this guy just gets it when it comes to connecting the dots between what your customers are saying versus how to lift your bottom-line.

We believe strongly in partnerships, and one of our most enjoyable, trusted ongoing collaborations is with SRD Group - a consultancy who specialise in helping clients achieve strong loyalty and repeat business through an improved customer experience. CRM as a subject got horribly sidetracked in the late 1990s by vendors of contact softwares - they gave us better ways to catalogue and file our interactions, but did not really address the VALUE of those interactions. Neil Stewart has the focus right. http://www.srd-grp.com/ Hes worth contacting.

In Research, One + One = Three

Your choice, we hope we’ve made clear, is between a big cookie-cutter research provider who provides standardised approaches and competent research, versus a boutique provider who provides a sharper technical expertise, a greater decision-focus and a bit of good old-fashioned passion for the job.

“Yes, but where’s the breadth?” we hear you ask. The answer is in our partnerships. People like the team at Buzz Channel, who provide cutting edge on-line survey capability. They do cool things like take a survey concept (“How about a drag and drop choice modelling tool?”) and turn it into reality.

Or the utterly passionate customer experience crew of SRD – Neil Stewart and colleague Reg Price who between them clock up a massive experience in promoting customer service and organisational excellence in a way that drives business and profit growth.
Our partnerships, both formal and ad-hoc give us access to leading edge thinking and to a very wide array of project experience; local and global.

We work with a range of colleagues (and some of our big competitors) for the benefit of clients in many countries world-wide.

Why we will not deal through research brokers.